Dispute Resolution Policy

1. Purpose

This Policy explains how disputes between users and Cars4Sure will be handled.

It is designed to:

• Resolve issues quickly
• Reduce legal costs
• Prevent unnecessary lawsuits
• Ensure fair, individual resolution

This Policy applies to all users and dealers on the platform.

2. Agreement to Arbitration

Please read this section carefully. It requires that disputes between you and Cars4Sure be resolved by binding individual arbitration, and it waives your right to sue in court, to a trial by jury, and to participate in a class action, unless you opt out under Section 4.

By using the platform, you agree that any dispute, claim, or controversy between you and Cars4Sure will be resolved through binding arbitration, not in a court of law.

Arbitration is private and individual.

3. Small Claims Court

Instead of arbitration, either you or Cars4Sure may bring an individual claim in small claims court if it qualifies — as long as the case stays in that court and proceeds only on an individual basis. Whether a claim qualifies is for the small claims court to decide.

4. Right to Opt Out of Arbitration

You may opt out of the arbitration and class action waiver provisions of this Policy.

To opt out, you must send a written notice to legal@cars4sure.com within thirty (30) days of creating your account on the Platform.

Your opt-out notice must include:

• Your full legal name
• The email address associated with your account
• Your physical mailing address
• A clear statement that you wish to opt out of arbitration

If you do not opt out within thirty (30) days, you will be deemed to have agreed to resolve all disputes through binding arbitration as described in this Policy.

5. Individual Claims Only

Disputes must be brought one-on-one.

Users may not:

• Join a class action
• Participate in mass claims
• Represent other users
• Combine claims with any other person

Each dispute must be handled individually.

6. Mass Arbitration

If twenty-five (25) or more demands for arbitration are filed against Cars4Sure raising similar claims, and the claimants are represented by the same counsel or by counsel acting in coordination, the AAA Mass Arbitration Supplementary Rules (available at adr.org) apply in addition to this Policy, and a Process Arbitrator may be appointed under those rules to decide procedural questions.

• The informal resolution process in Section 10 applies to each claimant before their demand proceeds
• Claims may be resolved in batches of similar demands for efficiency, with each batch treated as a single consolidated proceeding for fees and scheduling
• Applicable statutes of limitation are tolled for a claim from the time it is properly noticed until it is resolved or released for filing

This section is intended to make large groups of claims workable — every claimant keeps the right to pursue their individual claim.

7. Public Injunctive Relief

The arbitrator may award relief only in favor of the individual party seeking it and only to the extent necessary to resolve that party's claim, and may not issue relief that extends to other users or the general public.

If you seek public injunctive relief where the law gives you that right, the request will be decided by a court — but only after arbitration of all arbitrable claims is complete, and the request will be stayed until then. If a court finds any limit in this Policy unenforceable as to a particular request for relief, only that request proceeds in court; everything else remains in arbitration.

8. Issues Covered by Arbitration

This Policy covers all disputes related to:

• Marketplace listings
• Platform features and services
• Pricing or fee disputes with Cars4Sure
• Platform errors or downtime
• Data accuracy
• Communication disputes
• Any contract between you and Cars4Sure
• Any service or feature on the platform
• Any claim for damages or losses

If it involves Cars4Sure or the platform, arbitration applies.

9. Issues Not Covered

Arbitration does not apply to:

• Small claims court cases (Section 3)
• Claims by either party for infringement or misuse of intellectual property
• Requests by either party for emergency or provisional relief from a court to preserve the status quo pending arbitration
• Requests for public injunctive relief (Section 7)

These exceptions apply equally to you and to Cars4Sure.

10. Informal Resolution First

Before filing for arbitration, the user must:

Cars4Sure will attempt to resolve the issue informally. If no agreement is reached after 30 days, arbitration may proceed.

11. Arbitration Process

If arbitration is needed, it will follow these rules:

• Administered by the American Arbitration Association (AAA)
• Conducted in Pinellas County, Florida, in a simple, streamlined process
• May occur remotely
• Each party covers their own attorneys' fees unless the law provides otherwise
• Cars4Sure pays the filing, administrative, and arbitrator fees beyond your share of the initial consumer filing fee under the AAA's rules — and your share will never exceed $250

The arbitrator may award the same individual relief a court could award to the individual party seeking it, applies the same law, and issues a written decision on request. The arbitrator's decision is final and binding, with the limited review the Federal Arbitration Act allows.

The arbitrator — not a court — has exclusive authority to decide disputes about the interpretation, applicability, scope, enforceability, or formation of this arbitration agreement, including any claim that all or part of it is void or voidable. The one exception: the validity and enforceability of the class action waiver (Sections 5 and 15) may be decided only by a court.

12. Location of Arbitration

Arbitration will take place in Pinellas County, Florida, unless both sides agree to a remote or online process.

Remote arbitration is allowed.

13. Governing Law

This Policy is governed by the laws of the State of Florida, without regard to conflict-of-law rules, and by the Federal Arbitration Act as to arbitration.

Any claim that is not subject to arbitration — and any action to enforce or contest an arbitration award — must be brought exclusively in the state or federal courts located in Pinellas County, Florida, and both parties consent to personal jurisdiction and venue there. Small claims cases (Section 3) belong in whichever small claims court qualifies for the claim.

14. Time Limit to File Claims

Disputes must be filed within one year of the event that caused the claim.

Claims filed after one year will not be accepted.

15. No Class Actions

Users agree not to participate in or bring:

• Class actions
• Group lawsuits
• Collective proceedings
• Representative claims

Coordinated filings of many similar claims are handled under Section 6 (Mass Arbitration), not as class or collective actions.

16. Severability

If any part of this Policy is found invalid, the remaining parts stay in effect.

17. Survival

These dispute rules continue to apply even after:

• Account deletion
• Platform discontinuation
• User leaving the platform
• Changes to Terms or Policies

18. Acceptance

By creating an account or using the platform, you confirm that you understand and accept this Dispute Resolution Policy.

If you do not accept this Policy, do not use the platform.

19. Contact Information

For dispute-related communication: