Dispute Resolution Policy

1. Purpose

This Policy explains how disputes between users and Cars4Sure will be handled.

It is designed to:

• Resolve issues quickly
• Reduce legal costs
• Prevent unnecessary lawsuits
• Protect Cars4Sure from class actions
• Ensure fair, individual resolution

This Policy applies to all users, dealers, inspectors, vendors, and partners.

2. Agreement to Arbitration

By using the platform, you agree that any dispute, claim, or controversy between you and Cars4Sure will be resolved through binding arbitration, not in a court of law.

Arbitration is private and individual.

3. Right to Opt Out of Arbitration

You may opt out of the arbitration and class action waiver provisions of this Policy.

To opt out, you must send a written notice to legal@cars4sure.com within thirty (30) days of creating your account on the Platform.

Your opt-out notice must include:

• Your full legal name
• The email address associated with your account
• Your physical mailing address
• A clear statement that you wish to opt out of arbitration

If you do not opt out within thirty (30) days, you will be deemed to have agreed to resolve all disputes through binding arbitration as described in this Policy.

4. Individual Claims Only

Disputes must be brought one-on-one.

Users may not:

• Join a class action
• Participate in mass claims
• Represent other users
• Combine claims with any other person

Each dispute must be handled individually.

5. Issues Covered by Arbitration

This Policy covers all disputes related to:

• Marketplace listings
• Dealer behavior
• Vendor behavior
• Inspections
• Missed issues
• Pricing disputes
• Platform errors or downtime
• Data accuracy
• Communication disputes
• Any contract between you and Cars4Sure
• Any service or feature on the platform
• Any claim for damages or losses

If it involves Cars4Sure or the platform, arbitration applies.

6. Issues Not Covered

Arbitration does not apply to:

• Claims Cars4Sure files against a user for fraud
• Claims related to intellectual property infringement
• Criminal activity
• Emergencies requiring court orders

Cars4Sure may choose court in these cases.

7. Informal Resolution First

Before filing for arbitration, the user must:

Cars4Sure will attempt to resolve the issue informally. If no agreement is reached after 30 days, arbitration may proceed.

8. Arbitration Process

If arbitration is needed, it will follow these rules:

• Administered by the American Arbitration Association (AAA)
• Conducted in Pinellas County, Florida, in a simple, streamlined process
• May occur remotely
• Each party covers their own legal fees
• Cars4Sure covers required arbitration fees when required by law

The arbitrator's decision is final.

9. Location of Arbitration

Arbitration will take place in Pinellas County, Florida, unless both sides agree to a remote or online process.

Remote arbitration is allowed.

10. Governing Law

This Policy is governed by the laws of the State of Florida.

11. Time Limit to File Claims

Disputes must be filed within one year of the event that caused the claim.

Claims filed after one year will not be accepted.

12. No Class Actions

Users agree not to participate in or bring:

• Class actions
• Group lawsuits
• Collective proceedings
• Representative claims

This protects Cars4Sure from mass litigation.

13. Severability

If any part of this Policy is found invalid, the remaining parts stay in effect.

14. Survival

These dispute rules continue to apply even after:

• Account deletion
• Platform discontinuation
• User leaving the ecosystem
• Changes to Terms or Policies

15. Acceptance

By creating an account or using the platform, you confirm that you understand and accept this Dispute Resolution Policy.

If you do not accept this Policy, do not use the platform.

16. Contact Information

For dispute-related communication: