Privacy Policy

1.Introduction

This Privacy Policy explains how Cars4Sure collects, uses, stores, and shares information. By using the platform, you agree to the terms in this Policy.

Cars4Sure operates an automotive ecosystem that includes a verified marketplace, inspection tools, maintenance features, vendor services, and digital vehicle identity functions.

We respect your privacy and protect your information.

2.Information We Collect

We collect information in the following categories.

2.1Information You Provide

• Name, email, phone number, and address
• Account preferences (authentication is handled securely by our provider)
• Vehicle and listing information
• Service requests and messages sent through the platform
• Uploaded photos or documents
• Communication preferences and consent status (e.g., SMS opt-in)

2.2Information About Your Vehicle

• VIN and mileage (if provided)
• Service history (if provided or synced)
• Inspection data and maintenance alerts
• Ownership details (optional)

2.3Automatic Data

When you use the platform, we collect:

• IP address, device type, and browser type
• Cookies and session data
• Usage analytics and interaction logs

2.4Information From Third Parties

We may receive data from:

• Dealers, inspectors, and mechanics
• Insurance and import-export partners
• Public data sources

2.5Information From Sign-In Services

When you sign in using a third-party service (such as Google), we receive:

• Your name and email address
• Profile picture (if available)

We use this information solely to create and manage your Cars4Sure account. We do not access your contacts, calendar, or other data from these services. We do not share data received from sign-in services with third parties except as necessary to provide our services.

3.How We Use Your Information

We use your information to:

• Create and manage your account
• Operate the verified marketplace
• Build and update your vehicle's digital identity
• Schedule inspections and connect you with mechanics and vendors
• Send alerts, reminders, and process service requests
• Improve the platform and enforce rules
• Prevent fraud and comply with legal requirements

4.SMS and Text Message Communications

If you provide your phone number and consent to receive text messages from Cars4Sure, we may send you SMS messages for the following purposes:

4.1Types of Messages

• Account Verification: One-time passcodes (OTP) for login and security verification
• Account Notifications: Password resets, security alerts, account status updates
• Transaction Alerts: Listing updates, inquiry notifications, appointment reminders
• Service Updates: Inspection status, maintenance reminders, service confirmations
• Platform Announcements: Important service changes, policy updates
• Marketing Messages: Promotional offers, new features, and special deals (only if you opt-in separately)

4.2Message Frequency

Message frequency varies based on your account activity and preferences. Verification codes are sent only when you initiate a login or security action. Other messages depend on your activity on the platform.

4.3Opt-Out Instructions

You can opt out of SMS messages at any time by:

• Replying STOP to any message (we also honor: stop, end, unsubscribe, cancel, quit)
• Updating your communication preferences in your account settings
• Contacting us at privacy@cars4sure.com

Reply HELP for assistance. Note that opting out of marketing messages will not affect transactional messages related to your account security or active transactions.

4.4Costs and Carriers

Message and data rates may apply. Your carrier's standard messaging rates apply to all SMS messages. Cars4Sure is not responsible for any charges from your mobile carrier.

4.5Third-Party Messaging Provider

We use Twilio and other telecommunications providers to deliver SMS messages. These providers process your phone number solely for message delivery and are bound by their own privacy policies and our data processing agreements.

5.How We Share Information

We share information only when needed to operate the platform.

5.1With Service Providers

We may share data with:

• Inspectors, dealers, and vendor shops
• Mechanics, insurance partners, and import-export partners

Data shared is limited to what is needed for the service.

5.2With Technology Providers

These help operate the platform:

• Hosting providers and cloud infrastructure
• Analytics tools and authentication services
• Email systems

5.3If Required by Law

We may share data to:

• Comply with laws and respond to legal requests
• Protect safety and enforce our rights

6.Cookies and Tracking

Cars4Sure uses cookies and analytics tools to:

• Keep you logged in
• Improve user experience
• Measure performance
• Track page activity

You can disable cookies in your browser, but some features may not work.

7.How We Protect Your Information

We use modern security practices, including:

• Encryption at rest and in transit
• Secure authentication and access control
• Regular monitoring and role-based permissions
• Network protections and industry-standard security features

No system is perfect, but we work to protect your data.

8.Data Retention

We retain your information for the following periods:

8.1Retention Periods by Data Type

• Account Information: Until account deletion, plus 30 days for recovery
• Transaction Records: 7 years (for tax and legal compliance)
• Vehicle History Data: Indefinitely (part of vehicle's digital identity)
• Communication Logs: 3 years from last interaction
• Inspection Reports: 7 years from inspection date
• Marketing Preferences: Until withdrawal of consent
• Analytics Data: 26 months (anonymized after)
• Security Logs: 1 year

8.2Deletion Requests

You may request deletion of your data at any time. We will process your request within 45 days, unless we are required to retain certain information for legal, regulatory, or legitimate business purposes.

9.Your Privacy Rights

Depending on your location, you may have specific privacy rights under applicable law.

9.1California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request information about what personal data we collect, use, disclose, and sell
• Right to Delete: Request deletion of your personal data, subject to certain exceptions
• Right to Opt-Out: Opt out of the sale or sharing of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Limit Use: Limit use and disclosure of sensitive personal information
• Right to Non-Discrimination: Not receive discriminatory treatment for exercising your rights

9.2How to Exercise Your Rights

You can submit a privacy request through:

• Email: privacy@cars4sure.com
• Phone: 1-888-CARS4SURE (1-888-227-7478)
• Online: Through your account settings

We will verify your identity before processing your request and respond within 45 days. If we need more time, we will notify you of the extension.

9.3All Users

Regardless of your location, you may:

• Access your data through your account dashboard
• Update your data in account settings
• Request a copy of your data or request deletion of your account
• Update communication preferences
• Withdraw consent for optional data processing

10.Children's Privacy

The platform is not intended for users under 18. We do not knowingly collect information from minors.

11.International Transfers

Some data may be stored or processed in regions outside your location. We use secure transfer methods and trusted cloud providers.

12.Third Party Links

Cars4Sure may link to third party websites or services. We are not responsible for their privacy practices.

13.Changes to This Policy

We may update this Policy as the platform expands. Users will be notified of significant changes. We review this policy annually and update it as needed.

14.Contact Information

For privacy questions or requests: