Safety & User Conduct

A1. Before you contact anyone

Listings are posted by dealers and sellers, not by Cars4Sure — we verify dealer licensing at onboarding, never a vehicle's condition. Be suspicious of:

• A price far below market for no clear reason
• Urgency — "must sell today," a sick relative, a military deployment
• A seller who refuses to meet or show the car

A2. Talking to a seller or buyer

• Be cautious with anyone who will only communicate by email or text
• Be cautious with anyone who says they cannot talk by phone
• Be cautious with anyone who is — or claims to be — out of the country
• Keep the conversation on the platform until you're ready to meet

A3. Meeting in person

• Meet in a public place, in daylight
• Bring someone with you
• Many police departments offer designated safe-exchange zones — often in the station parking lot
• Tell someone where you're going and when you'll be back
• Test drives: check the driver's license, ride along, and note the plate of the car they arrived in

A4. Checking the vehicle

• See the car in person before paying anything
• Have a mechanic inspect it whenever possible
• Run a vehicle history report and confirm the VIN on the car matches it
• Confirm the seller's name matches the name on the title

A5. Paying safely

• Never send money before seeing the vehicle
• Never pay with gift cards or prepaid debit cards — no legitimate seller asks
• Before wiring money, verify the receiving account with the bank; treat unfamiliar escrow services as suspect and check them with your state's licensing authority — fake escrow sites are a common car-scam pattern
• Never accept a check for more than the asking price with a request to refund the difference — that's the overpayment scam
• Verify cashier's and certified checks directly with the issuing bank
• Complete the title transfer and file a release of liability properly

A6. Phishing and account security

• Check the sender address on any message claiming to be from Cars4Sure
• Cars4Sure will never ask for your password.
• Never share your credentials, bank details, or card numbers with another user

A7. Report it

If something feels off — a listing, a message, a person — report it to safety@cars4sure.com (see B6 for what to include). If you are in danger or a crime is in progress, contact the police first.

B1. The standard

Post honestly, describe things accurately, and treat people decently. The rules below are specific applications of that standard, not a complete list of ways to break it.

B2. Content rules

Don't post content that is:

• Knowingly false, deceptive, or defamatory
• Obscene, hateful, discriminatory, harassing, or threatening
• Infringing someone's copyright, trademark, privacy, or publicity rights
• Someone else's contact details — phone, address, or email
• Spam, bulk messages, or advertising unrelated to your listing
• Describing, encouraging, or linking to illegal activity
• Impersonating any person or misrepresenting an affiliation

B3. Behavior rules

Don't:

• Scrape, harvest, or systematically extract platform data
• Use bots or automated tools to access the platform
• Attempt unauthorized access, or bypass security or lead tracking
• Collect information about other users without their consent
• Use contact details obtained through an inquiry for anything other than that transaction
• Interfere with the platform or with anyone else's use of it
• Create duplicate accounts to evade rules or upload harmful code

Communications on the platform may be monitored and recorded as described in our Terms of Service (Section 5).

B4. Listings

Listing rules — accuracy, real photographs, authority to sell, update-or-remove deadlines — live in the Terms of Service (Section 7) and any applicable dealer agreement. Violating those standards violates this policy too.

B5. Reporting violations

Report unsafe or inappropriate behavior to safety@cars4sure.com or support@cars4sure.com. Include what happened, who was involved (names or profiles), and screenshots or other evidence.

What happens next: we review every report, act where the facts support it — including the measures in B6 — and don't share your identity with the person you reported except as the law requires. We may not be able to share the outcome of every investigation. For urgent danger, contact the police first, then tell us.

B6. Enforcement

Depending on severity and history, Cars4Sure may issue:

• A warning
• Temporary feature restrictions
• Listing removal
• Account suspension
• Permanent termination
• Referral to law enforcement in severe cases

For conduct that is harmful, illegal, or unsafe we act immediately and without notice. Instant-termination conduct includes:

B7. Appeals

If you believe an enforcement action was a mistake, email safety@cars4sure.com within 30 days with your account email and why. A person — not the original decision-maker alone — reviews appeals, and we respond within 30 days. Some decisions (illegal conduct, court orders) are final.

B8. Survival and acceptance

These rules apply while you use Cars4Sure and survive account deletion or listing removal as to conduct that occurred before. By using Cars4Sure you accept this policy; if you don't accept it, don't use the platform.

B9. Contact